On Call Management offers full service community association management which includes:
PHYSICAL SITE
Routine Inspections: We believe that to effectively manage a community, it is necessary to make regular inspections. With that in mind, our managers visit each site weekly to note any deficiencies or items that may require attention.
Major Repairs: Our managers also supervise major work performed in addition to meeting vendors as needed.
Planned Projects: During routine site visits, our managers meet board members and discuss projects for preventative and improvement to the property.
ACCOUNTING
Assessments: Our office receives payments in house
and applies it to each owner's ledger per Statute. We issue
invoices, payment books or any other reminders the association
requests for owners to remit payment. Once applied, we
deposit the checks and account for ACH and other payments. Each
month we submit a report for the consolidation of the prior
month's financials.
Accounts Payable: All vendors are provided
with our office's information to submit invoices. Once received,
our office will remit payments after having the Board of Directors
review.
Delinquency: Our office per the bylaws
and Board of Directors will issue late notices, apply late fees
and interest to the owner's ledger. We will also coordinate
with any collection efforts requested to keep the association
on track.
Budget: We will analyze the income and
expenses of the association for the preceding year and create
a budget reflecting expectations for the following year. We
will meet with the Board to review and revise prior to the budget
meeting.
Audits: As is standard; at the end of
each year we will forward the associations financials to the
association's choice of accountantsfor the necessary
filings and audit.
ADMINISTRATIVE
New Owner Orientation: We provide the applications
and new owner orientation packages necessary for transfer. Once
we receive completed applications we submit the data for the
screening to be scheduled and coordinate interviews with the
Board if needed. We also update the records for new owners and
provide the information they need for the association.
Quotes: For each
service requiring quotes, our office will request vendor quotes
and provide to the Board of Directors. We will also schedule
meetings with the vendors for the Board as desired.
Owner Relations: Customer service
is one of our specialties; we work with requests made by the
owners/residents to facilitate any necessary action promptly.
Filing: We keep on record the community's
files including financials, insurance, and all other
documents that are produced or provided in the management of
the community..