What clients have to say about OCM:
"On Call Management has improved our collection of maintenance and bad debt that resulted in improvement of our cash flow beyond our expectations." "Ray assisted the community to address violations of condominium laws as well as city code.....he took a keen interest in improving the curb appeal of the property through regular inspection and supervision of maintenance personnel" ~~Ed
"After 6 months with On Call our finances improved, bad debt was dealt with..." "Ray and On Call Management display diligence, efficiency, professionalism.... "Ray takes it upon himself to physically inspect our community and meet with owners and tenants, making himself recognizable and approachable." "Ray goes above and beyond the call of duty." ~~Darryl
"..On Call Management and staff are proactive, efficient, honest and maintain a high work ethic at the same time, while keeping that personal touch with their clients." "..If associations are tired of becoming lost within their large management company portfolios, it would be refreshing and to the association's benefit to get back to the simple basics and hands on service...that On Call Management and staff brings forth." ~~Lorraine
"We are really excited to to have someone who cares about our community as much as we do, and who actually takes the time to get to know the Board of Directors and owners. ~~Karen
Routine Inspections: We believe that to effectively manage a community, it is necessary to make regular inspections. With that in mind, our managers visit each site weekly to note any deficiencies or items that may require attention.
Assessments: Our office receives payments in house and applies it to each owner's ledger per Statute. We issue invoices, payment books or any other reminders the association requests for owners to remit payment. Once applied, we deposit the checks and account for ACH and other payments. Each month we submit a report for the consolidation of the prior month's financials.
New Owner Orientation: We provide the applications and new owner orientation packages necessary for transfer. Once we receive completed applications we submit the data for the screening to be scheduled and coordinate interviews with the Board if needed. We also update the records for new owners and provide the information they need for the association.